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Parts Interpreter — Agriculture Industry
  • Excellent Job Security – Working in a locally owned family business, operating for over 30 years
  • Case IH Dealership – Premium brand delivering power, technology, and reliability to our farmers
  • Excellent Work Environment - Attractive Remuneration Package in a business that values families and a work/life balance.

About Us:

Echuca C.I.H Sales and Service, is a progressive, well respected, Case IH Dealership that has been servicing and selling agricultural machinery in Northern Victoria and the Southern Riverina, for over 30 years. We are a locally owned family business, who provides professional support and quality products to our customers.

Over years of successful business growth, we continue to change and evolve as an organisation, employing passionate and driven people, focusing on growing market share and building on our reputation for quality.


The Opportunity:

This highly-successful business has a rare opportunity for a keen and energetic Parts Interpreter to join our friendly Team.
This is a unique opportunity for someone with superior customer service skills and proven experience in parts interpreting.

The Role:

Our Parts Team are pivotal in the success of our after-sales team completing the following duties.

  • Manage Customers and internal (Sales, Workshop, Field Service) inquiries by responding efficiently to front counter, phone and internet inquiries
  • Interpret parts queries using experience and supplier portals to supply the appropriate parts
  • Place orders, receipt stock and charging out all parts. Ensuring picking, packing and dispatching of parts orders.
  • Warehouse Duties – Unpacking of stock and allocating to correct locations. Regular cycle counting and adhearing to strong inventory controls.
  • Following all parts orders from start to finish including following up back orders and short shipped orders.
  • Proactively communicate with customers regarding their order status, inquiries or any issues.
  • Promote spare parts & attachments
  • Build strong customer relationships

Position Requirements:

  • Current driver’s license
  • Previous experience in Agriculture, Automotive, Trucking or Heavy Machinery or Diesel vehicle industries is preferable.
  • Excellent customer service and sales skills
  • High level communication skills with the ability to liaise with confidence over the phone and face to face with customer and team members
  • Knowledge of computerised parts processing systems would be of an advantage
  • Computer skills mandatory
  • Ability to use excel would be favourable

Reward:

In return, you will be working with our experienced Parts Team for a company that values their employees. We offer flexibility, very competitive salary package and the chance to develop your professional career. This is a full-time, permanent position.

Application Process:

To be suited for the role you must have experience as a Parts Interpreter or have mechanical knowledge and a real passion for starting a new challenge in your career.
Based in Echuca on the banks of the Mighty Murray River, your experience and hands on approach is crucial to continuously improve the great capabilities of our fantastic team and achieve profit and efficiency targets with the Parts Department.
If you are interested to confidentially discuss this role further, learn more about our competitive remuneration package and career development opportunities, please submit your resume with cover letter to marnie@echucacih.com. For all enquiries please phone Marnie - 0409 597 768.

APPLICATIONS CLOSE TUESDAY 26TH MARCH 2019

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